Privacy Policy

PRIVACY NOTICE

Last updated March 21, 2024

INTRODUCTION

Thank you for considering to shop with Tiger Modular. In sharing your personal information, we hope you in return benefit from a tailored and convenient shopping experience.

This privacy policy helps you to understand how we use your personal information and who we share it with. It applies if you shop on the Tiger Modular website, order by telephone or if you otherwise share your personal information with us; for example, if you contact us with a query or we send you marketing.

We change the terms of this privacy policy from time to time and you should check it regularly. The last updated date is shown at the bottom of the document. If we make any material changes we will take steps to bring it to your attention.

WHO WE ARE

This is the privacy policy of Tiger Modular, a trading name of Woodlands Home and Garden Group Limited.

This policy sets out our procedures regarding the collection and use of your personal information, when we contact you electronically, when we send you information in the post and when you access our website www.tigersheds.com. Woodlands Home & Garden Group Ltd is a company registered in England & Wales whose company number is 132673 and our registered office and trading address is: Calverley Lane, Rodley, Leeds, West Yorkshire, LS13 1NP. VAT No. 886 5322 88

Woodlands Home & Garden Group Limited, (trading as Tiger Modular) is registered as a data controller on the UK Data Protection Register. Our registration number is ZA259018. This is the entity we are referring to when we say “we”, “our” or “us” in this policy.

Our privacy policy will explain in detail to you what happens to the personal information we collect about you when you visit our website, receive postal information, and order or enquire about our goods and services:

• What information we collect
• The legal basis for processing we use in relation to processing your personal data
• How we use your personal information and how long we keep it for
• Who we share your information with and on what basis
• How you can control our use of your personal information
• Your rights
• Who to contact if you want more information

We are the data controller, which means we are responsible for deciding how and why your personal information is used. We are also responsible for making sure it is kept safe, secure and handled legally.

We operate to high standards when protecting your personal information and respecting your privacy. If you have any questions about your personal information, or how we use it, you can contact our Data Protection Officer via email at [email protected] or by writing to our registered office at the below address:

Data Protection Officer, Tiger Modular, Calverley Lane, Rodley, Leeds LS13 1NP, United Kingdom.

YOUR RIGHTS

IF you purchase or enquire about our products, or contact us in a way that means you provide us with information, you are classified as a ‘data subject’. You have a number of data subject rights and we have explained below what they are and how you can exercise them.

Right of access – You have the right to request a copy of the personal information that we hold about you.

Right to rectification – If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate.

Right to erasure – (also known as the Right to be Forgotten) - You have the right to request that we delete your personal information that we hold from our IT infrastructure.

Right to restriction of processing – You have the right to request we restrict or suppress the personal data we hold about you.

Right to data portability – You have the right to ask us to electronically transfer your personal information to another organisation in certain circumstances.

Right to object to decisions being taken using automated means that includes your personal data including profiling – We sometimes use your personal information to make decisions by automated means. This involves us analysing your purchasing activity including orders, payments etc. We do this to confirm your identity, prevent and detect crime. This automated decision making is necessary if you would like to continue to shop with us online. You have a right to reject automated decisions, but it may restrict your ability to shop with us.

Right to withdraw Consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time.

Right to be informed – You have the right to be informed about the collection and use of your data

You can find out more about your rights regarding your personal data in the UK from the Office of the Information Commissioner www.ico.org.uk.

The rights outline above may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

If you have any general questions or want to exercise any of your rights, please contact [email protected] or visit https://www.tigersheds.com/contact/ for other ways to contact us. In order to maintain the security of our customers' personal details, we may need to request proof of identity before we disclose personal information to you in response to any request.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You have the right to lodge a complaint directly with the Information Commissioner's Office, the data protection regulator in the UK, you can do this by visiting the ICO website:https://ico.org.uk/make-a-complaint/

THE LAWFUL BASES WE USE TO PROCESS DATA

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;

Contract – This is where we process your information to fulfil a contractual arrangement we have made with you.

Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.

Legitimate Interests - This is where we rely on our interests as a basis for processing.  Generally this is to provide you with the best products and services in the most secure and appropriate way, but not where our interests are overridden by your interests.

Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria.

Vital interests – This is where the processing of personal information is necessary to protect someone’s life.

THE INFORMATION WE COLLECT AND HOW WE USE IT

We collect and use the information that you provide to us directly, for example; when you request a brochure, sign up for our email newsletters, request a quote or place an order; we use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service teams; we take personal information from a number of third parties to help us manage your order and improve your shopping experience.

To process any orders that you place with us and to facilitate any returns (Contract)

We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Opayo, Klarna or Paypal)

We use your billing information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you.

To provide customer service to you (Legitimate interest)

We record calls and keep correspondence (customer service records) when you contact our customer service teams or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

To personalise and improve your experience when you shop (Legitimate Interest)

We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third party information, to show you products and offers that we think you will be most interested in and to tailor your experience.

We use your account information, information on the devices you use to access our sites and your interactions with us to operate personalised features across our websites and communication.

To inform you about products and services that may interest you (Legitimate Interest)

We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks to get relevant marketing messages across to you and other customers. We share aggregated and anonymised information about the customer segments we are interested in reaching with advertising partners, so they can focus on showing adverts to those who are most likely to be interested in our products, services and offers, and to prevent them showing you irrelevant or repetitive advertisements.

We share limited information with selected suppliers to enable them to identify new prospective customers on our behalf and to prevent us repeatedly advertising products or services you have already bought.

We receive information on how you interact with our adverts and content on third party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you.

To keep in touch with you (Legitimate Interest)

When you shop with us as a customer we will keep you up to date with news of products and services including store events, offers, promotions and sale information - unless you tell us you don’t want us to through contacting us directly in writing, or using the unsubscribe link in every email that we send to you.

When we send you communications we use records of how you interact with our website and any other marketing we have sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.

We use your customer information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

If you enter or apply for a prize draw or competition we will collect your contact details so that we can inform you if you are a winner (Contract).

Please note: If at any point you have made amendments to your contact preferences selecting to receive communications from us, or have clicked to opt-in to receive our non-operational communications, we are operating under consent instead of legitimate interest.

To ensure the Website and the services we offer you operate properly (Legitimate Interest)

We use cookies and other similar technologies to keep track of your preferences when using our site.

We use other cookies and similar technologies to help us understand how you use the site, this allows us to optimise your shopping experience and continually improve our site.

We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.

We use information for logistics planning, demand forecasting, management information, dealing with errors on our site, and general research and development.

You have the choice to manage cookies: some are needed for the site to operate, some are optional and you can manage these through the website here.

To develop and improve our products, range and services (Legitimate Interest)

We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.

We use information about how you browse and engage with our website to improve our websites.

We may in future work with information providers that specialise in consumer profiling. These organisations provide demographic or other data to help better understand customers' demographics, lifestyles or shopping behaviours, usually linked to the areas where people live.

We use all information, including third party data in the development of new products, services and systems to ensure they work as expected and will be useful to our customers.

To prevent and detect crime and other incidents (Legitimate interest/Legal obligation)

We use your customer information, order history and payment history to assist in monitoring for fraudulent transactions or suspected money laundering.

We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

Please note we do not store any of your payment details; we are given a transaction ID by our payment processor.

To fulfil our legal obligations (Legal obligation)

We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.

We will share data with regulatory and other official bodies if they make formal requests.

We will maintain records to meet regulatory and tax requirements.

We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

HOW LONG WE KEEP YOUR DATA FOR

We keep your personal information as long as you are a customer of ours and generally for 7 years afterwards to comply with legal requirements to maintain details of transactions as described in the Companies Act 2006. We have listed below how long we store your personal information for, which depends on your relationship with us.

If you made a purchase from us: we will keep the information you gave us and details of what you bought for up to seven years from the date of the last transaction with us. After that time your personal data will be anonymised, but we will keep your purchase and marketing history. Please note that if you have purchased a product that has a 10 year, 15 year or 20 guarantee, we will keep your essential personal data for the length of the guarantee period.

If you enquired about a product, but did not make a purchase: we will keep the information we have on you as an enquirer for up to three years. After that time your personal data will be anonymised, but we will keep your enquiry and marketing history.

If you wrote to us: we will keep a format of any correspondence with you for up to six years, although we do keep this information longer if your correspondence is a complaint.

If for any reason there is a legal dispute, we will keep your information according to the terms of the dispute and/or any judgement arising from it.

THIRD PARTIES WE SHARE DATA WITH AND RECEIVE DATA FROM

We work with a number of trusted third parties to provide you high quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis.

We make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed as securely as possible.

We have agreements in place with all suppliers that help us to ensure security and privacy of your personal information, these are reviewed and updated regularly and always in line with data protection laws.

Delivery Partners – Helping us to deliver the goods you order to you including our brand partners that dispatch and deliver goods to you directly. This includes delivery companies within Woodlands Home & Garden Group Ltd.

IT Companies – Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting Cloud based infrastructure used in providing our products and services.

Marketing Companies and Online Advertising – Helping us to manage our electronic communications to you and to help us show you the advertising you are most likely to be interested in, Companies that provide marketing and advertising assistance (including management of email marketing operations, mobile messaging services such as SMS, and services that deploy advertising on the internet or social media platforms, such as Facebook and Google) as well as analysis of the effectiveness of our advertising and communications campaigns. We use technologies such as cookies, pixels, and device IDs– within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.

Consumer profiling organisations – These organisations provide demographic or other data to help better understand customers' demographics, lifestyles or shopping.

Payment processors – Payment card processors to process credit and debit card payments; for example, Opayo and Paypal.

Finance providers – If you choose to order credit products offered by a finance partner, your order details are automatically and securely transferred to their credit application system during the order checkout process. We will also notify them when a credit-accepted order has been delivered, so the payment process can begin.

Fraud prevention services - Before we provide goods and services to you, we use may third parties to undertake fraud and money laundering checks and verify your identity. These organisations will report to us on industry fraud indicators and if they have reason to believe an identity is fraudulent. If we have reason to suspect fraud or other criminal offences, we will pass your personal information to fraud prevention agencies (such as CIFAS) or law enforcement agencies for the detection, investigation and prevention of crime. If we think there is a risk of fraud, we may suspend activity on your account or refuse access to your account and/or cancel an order. If we do this, we will inform you by email or SMS and ask you to contact us.

Research and analytics companies - We may share personal details to allow research companies and feedback providers to contact you directly on our behalf in order to capture your opinions on our products, services, websites and apps. We may ask these research companies to analyse the results so that we can better understand your online experience, which will help us to improve our services. We only provide them with the information they need to perform their function. This may take the form of a survey, where you may be asked to review a product or service you’ve bought or provide general feedback on our products and services. You will always have the choice about whether to take part in our market research or surveys. We may share information with specialist companies to analyse customer information to help us better understand how you use our services and to tailor products, services and offers that may be relevant for you. We utilise companies that help us track and record the way you navigate our website, so that we can understand your online experience and use it to improve our services and offer a more personalised experience.

General service companies – Such as insurance companies, printers and mailing houses that assist us in providing our products and services.

Regulators and the Police – We will share data with regulators and other official bodies (including law enforcement) if they make formal requests or pursuant to legal proceedings.

SENDING INFORMATION OUTSIDE THE UNITED KINGDOM

Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK. It is not common for your personal information to be processed outside the European Economic Area. We also work with suppliers and partners who may make use of Cloud and /or hosted technologies across multiple geographies. If or when this is the case, we take steps to ensure there is an appropriate level of security, so your personal information is protected in the same way as if it was being used within the UK.

KEEPING YOUR PERSONAL DATA SECURE

We always ensure that personal data is secure by continuously developing our security systems and training for our employees. We have implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored in multiple layers for added security.

THIRD-PARTY APPS, WEBSITES AND SERVICES

If you use any third-party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy policies of the relevant social media platform (Facebook, X etc.). The same applies if you use third party services, like Amazon's Alexa. Similarly, when you click on links on our web store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. In certain cases, we may be required to share your personal information, in relation to transactions and usage of the services, with the relevant third party.

HOW TO CONTROL YOUR PERSONAL INFORMATION

Like many other websites, our website uses cookies. Cookies are small pieces of information sent to your computer or device and stored on its hard drive to allow our websites to recognise you when you visit. It is possible to switch off cookies by setting your browser preferences, either using the link in the website footer. For more information on how we use cookies and how to switch them off from your device, please visit our Cookies Policy.

We do not share your details with other companies for their own direct marketing. If you do not want to receive communications from us, you can opt-out directly from emails and SMS messages that we may send you or you can contact our customer service team at [email protected]

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy page. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

REQUESTING A COPY OF YOUR PERSONAL INFORMATION

You can contact us using the information below, to request a copy of the personal information we hold on you. If you request this information, you will need to provide proof of your identity. We will return the information to you electronically in a text file. You are legally entitled to request this information under the General Data Protection Regulation, there is no charge for this service.

To request copy of your personal information, please email us at [email protected] with your request. Please be sure to include your full name, email address and postal address.

We will supply you the following information:

• Your contact details: which may include your email address, phone and mobile numbers, your previous address, your previous or second email address, your communications , and the date your contact details were last updated

• Your transaction history: if you have ordered from us, you will receive details of your order, including products purchased, date of purchase and the cost of the products

• Your marketing history: if we have marketed to you, we will send you details of the brochures and emails we have sent you (if applicable)

• Telephone conversations: where relevant calls have been recorded for monitoring and training purposes, we will send you the call information (you may need to specify the dates of the calls that you are requesting)

• Email correspondence: we will search our email server to see if your email address is in any email message headers, if we find it, we will send you the details.

HOW YOU CAN GET IN TOUCH

Write to: Data Protection Officer, Calverley Lane, Rodley, Leeds, West Yorkshire, LS13 1NP.

or you can email [email protected]

To submit a Subject Access Request, please outline what information you require and whether you are requesting for yourself or another party.

CHANGES TO THE POLICY

We reserve the right to modify this privacy policy at any time, so please review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated